Liberty Insurance Reviews are a great way to learn about the company before you purchase a policy. They are written by clients of the company and offer both the pros and cons of the company. The company offers various discounts and rewards for customers to help them save money on their insurance premiums. They also provide competent customer service, although the support level drops significantly after the signup and claims process.
3.6 stars out of 5.0 on Google Reviews
Liberty Mutual Insurance reviews praise their usage-based insurance plan. This program rewards good driving habits with lower insurance rates. It provides basic liability coverage and full coverage with original parts replacement protection. Its website offers a variety of coverage options, which many consumers may find helpful.
In addition to the excellent customer service, Liberty Insurance has a low price. The company has a 3.6-star rating on Google Reviews. However, a comparison to other car insurance providers shows that the company does not have the lowest rates. Its customer-service agents are generally friendly and helpful. The company has a BBB accreditation and has been around since 1931.
Some of Liberty Insurance’s customers have reported that their claims are processed quickly. However, some people complained about high prices and poor communication with adjusters. A recent study by J.D. Power found that this insurer scored slightly below the industry average on the 2022 U.S. Insurance Shopping StudySM (877 points out of 1,000). Customers have also given positive reviews for Liberty Mutual’s safe driving application, the right track. This application helps track claims in real-time.
Many Liberty Insurance employees reported job satisfaction. However, their wages are low, and they often feel like they compete with other agents. Additionally, they cannot take a bathroom break without the assistance of their manager.
1.1 stars out of 5.0 on BBB
The BBB gives Liberty Insurance a 1.1-star rating. The company is not without controversy. It received bad ratings from some customers, and the BBB has warned of the potential dangers of dealing with the company. The company is rated by customers on several scales, including financial stability and claims satisfaction.
The company offers an app that works on iPhones and Android devices. While many insurance apps are designed for a general audience, Liberty Mutual’s app is geared toward existing customers. It allows users to record details of an accident scene, take photos and submit claims promptly. Users of the app also have access to calculators to determine their insurance needs.
Overall, Liberty Mutual’s customer satisfaction scores were 79 out of 100, according to a survey by NerdWallet. This compares to an average score of 77 among seven insurers. Customers also like that the company’s mobile app makes it easy to manage bills and claims. Additionally, the app has a roadside assistance feature that allows users to record information at an accident scene and call emergency roadside services.
Overall, Liberty Mutual is a great employer. Its employees are happy and have reported high job satisfaction. The company has been named to the Forbes list of Best Places to Work and has earned numerous awards. It has also appeared on many “best of” lists.
3.3 stars out of 5 by WalletHub
If you’re looking for an affordable auto insurance company that provides excellent customer service, you should consider Liberty Mutual. The company offers competitive auto insurance rates and many other benefits, including safe driving discounts and 24/7 roadside assistance. They also cover cars in Mexico, which not all auto insurance companies offer.
Liberty Mutual offers auto insurance policies for all drivers. The company also offers extra coverage for tuition costs, identity theft, and critical illness. The company received a 3.3-star rating from WalletHub editors, which is better than average. However, some complaints about their customer service, particularly delays and claims denials.
WalletHub rated Liberty Mutual as third in its comparison of car insurance companies. The company has better financial health and a higher NAIC complaint index than American Family. However, Liberty Mutual and American Family have more complaints about customer service and unsatisfactory settlements.
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