Beazer is one of the biggest and most popular brands in the world, and with that said, you should always be aware of the reviews about the brand to be sure that you are purchasing the right home for you. The reviews you can read include the average rating, the Net promoter score, customer service, the crime rate, and if they provide a warranty on the home.
Average rating
Beazer Homes is a well-known company that builds new construction homes. They’re praised for their high-quality artistry, affordable upgrades, and beautiful floor plans. However, some Beazer homeowners aren’t happy with how their house was built. If you’re considering buying a home from the company, it’s a good idea to read some of the reviews before you decide.
There are various positive reviews about the company but also a few negative ones. The average rating for Beazer is 4.1 out of 5 stars. While this isn’t bad, the company has a few things that could be improved. One thing that isn’t ideal is the home’s warranty. It’s minimal and doesn’t cover anything beyond the first year.
Customer service
Beazer Homes USA, Inc., is a purveyor of custom homes so you can imagine the customer service on offer. However, considering buying a brand-new home from this company, you might want to think twice.
The company has an in-house design team, so you can get custom home plans and an online mortgage calculator if you desire. You can even visit the construction site for a look-see or two. A 12-month limited warranty is also a nice touch, should you decide to move in. It’s a shame that Beazer isn’t holding their contractors to the same standard. This might not be a deal-breaker for some, but it could be a deciding factor for others.
Beazer’s website boasts they’re proud to be “the first to combine a home builder, financial institution, and real estate broker into one integrated company, which provides an unparalleled home-buying experience.” Of course, they’re not the first, but they might be the best.
Home warranty
Beazer Homes is a well-known home builder specializing in quality new construction homes. They offer various plans and design options, which allow you to customize your new home’s look. However, several issues with Beazer should not be overlooked. Some significant problems you may encounter include a shoddy construction process, unfinished bathtubs, and a poor home warranty.
Beazer has been involved in several litigations involving construction defects. Specifically, they were named in a class-action lawsuit in 2004. The company also made legal agreements with homeowners, such as setting aside $24 million to fix the problem. But, unfortunately, the company has not kept its word and has still not repaired some of the issues.
Net promoter score
In the past few years, more and more B2B companies have started using the Net Promoter Score to measure their customers’ perceptions of their services and products. While the metric was created for consumer-facing businesses, its importance is increasingly recognized in the B2B industry.
Your customers will likely spread the word about your product or service when you have a high NPS score. But a low score can indicate that there is a problem. Conversely, a positive Net Promoter Score will increase your customer loyalty, leading to increased revenue.
One way to determine if you have a high or low Net Promoter Score is to do a customer survey. The results will provide a basis for identifying areas of your business that need improvement. Conversely, if your scores are low, it could be a sign that you need to improve your services and make changes.
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